Claims Submission, Adjudication and Payment
Fast. Easy. Smart.
Having all departments and your customers using unified, end-to-end solutions and data for intake, underwriting, processing, servicing, and claims provides tremendous benefits including cost savings, improved customer satisfaction, and reduced handling times.
Incapsulate’s Claims Management solutions, built on the world’s #1 CRM gives brokers/agents, customers, authorised third parties and service centre reps the right information, when and where they need it. Enhanced with innovations from Salesforce Industries (Vlocity/SFI), our claims solutions deliver front-office CRM applications and portals, together with Vlocity’s digital-first, no-code middle and back-office process orchestration for insurers.
Customers can reach Agents or Service Centre representatives on any device and channel, whether by mobile, landline, or email.
Intelligent task prioritisation helps representatives proactively address the most urgent issues first, providing a seamless and efficient policyholder experience. Process orchestration throughout the claims workflow provides end-to-end visibility, enabling granular, real-time status reporting and more effective claims management. Process orchestration throughout the claims workflow provides end-to-end visibility, enabling granular, real-time status reporting and more effective claims management.
FASTAbility to Launch in Weeks
Manage workflow and validations
Business process automation & digital signature
Standardized process across all departments
Omnichannel policyholder & producer communities
Reporting on a single platform
Connect data and retire old legacy systems
Gain insight with real-time dashboards
AI based analytics (fraud detection)
Predictive analysis for continuous operational improvements
Digitally transform your claims process.
Claim AdjudicationWorkflow Orchestration
PaymentsPayment Platform Integration
Payment Approval, Release and Processing
Fraud DetectionFraud Analytics and AI Pattern Recognition
3rd Party Data Provider Integration
External validations and data check
AnalyticsUnit cost of claims for each type
Cycle time for each activity
Number of touches
Saves Time & Reduces Missed StepsOptimized interface for enhanced user experience
Ask Us for Our Customer References
At Incapsulate, we bring a unique mix of industry expertise, innovation and Salesforce experience to our clients. With a portfolio of former industry executives and innovative vertical specific assets built on Salesforce, we design and deploy flexible systems for today’s business needs and the future evolution of your business the future evolution of your business. Delivering in our Agile Methodology we help clients meet their challenges with speed while lowering risk.
A multi-tiered claims process is often powered by a back-end legacy platform. Changes to this environment are costly, time consuming, and provide limited ability to adapt to changing market conditions. Insurance companies look to Incapsulate to digitally transform their claims process. Enabling insurance systems to communicate to each other provides a seamless and efficient policyholder experience. Systems are able to store, share, and make use of the same data. Data flows from initial collection of information, through underwriting, to policy administration, to claims. This reduces cost, complexity, and opportunity for errors.