Public Sector & Salesforce
Fast. Easy. Smart.
Incapsulate is focused on the Public Sector. We bring a unique mix of Federal, State, and Local expertise, innovation and Salesforce experience to our clients. With a portfolio of former CIOs, Elected Officials, and Government Executives we stay centered on driving value for the agency mission and achieving results for their communities. With a portfolio of innovative Public Sector specific assets built on Salesforce we design and deploy flexible systems for today’s business needs and the expected future. Delivering in our Agile Methodology we help clients meet their challenges with speed while lowering risk. Through the pandemic our business accelerated in Federal State and Local Government focused on providing new business applications on Salesforce in weeks to meet the needs of their communities.
Learn more about the Public Sector solutions we provide:
Delivering and inspiring confidence, from elected officials and your community
Our deep and broad experience in the public sector enables the swift delivery of complete solutions to complex problems that are faced by numerous clients, sharing a commitment to create solutions that connect and strengthen communities.
Grants Management improves your grantee experience with a branded grantee portal that makes it easy to find and apply for grants, receive status notifications and disbursement amounts, and report outcomes.
All-inclusive, transformative solution to help your agency provide world-class resident relationship management services. Establishing a strong foundation for any city or county to seamlessly provide citizen services and manage citizen engagement across multiple channels.
Licensing, Permitting and Inspections
Accelerate each step in the license, permit, and inspection process by taking a digital-first approach. Reduce your agency’s costs, improve transparency, and allow your team more time to better serve the businesses.
Omni Channel Call Center
Elevate the citizen service experience, making it smoother and more consistent for the department and the citizen. Allowing citizens to get help they want, when they want, through the communication channels of their choice.
Modernize business and community development at scale with self service and automaton. Easily streamline critical tasks associated with Licensing, Permitting, Inspections, Code Enforcement, Planning and Zoning.
Track code violations and enforce compliance to regulatory standards. Manage citizen and business complaints and improve inspection response times. Simplify the reporting and documentation process.
Salesforce Platinum Consulting partner
Blaze new trails with the world’s #1 CRM Platform
As a Salesforce Platinum Consulting partner, we help you evaluate and implement Salesforce centric solutions to meet your business objectives Fast. Easy. Smart. In today’s technology environment, solutions often require multiple platforms to meet your needs. So Incapsulate is also a certified partner of Vlocity (now Salesforce Industries), Mulesoft, Tableau, Amazon Web Services, Google Cloud, ESRI, Docusign, and Box.
We’ve tailored our Agile Deployment Methodology to support Salesforce specific implementations, cutting the time to deliver business level functionality to weeks instead of months. Our skills span the full range of Salesforce products as well as through other technology platforms to provide more complete solutions for our clients. With over 12 years of Salesforce configuration and implementation experience, as of January 2021 we have:
- 200+ Employees
- 475+ Salesforce Certifications
- 60+ Technical Certifications on other Clouds
- 4.95 out of 5 Annual Customer Satisfaction Rating in 2020